Katrina Gowans
Legal Operations – Everything You Need to Know
Legal Operations is now a globally recognized part of a successful legal function. Legal Ops professionals bring a range of skills and expertise to help any legal team be fit for the future and deal with the ever-increasing changes facing the professional. From Generative AI to legal training, vendor management to information governance, Legal Ops can help!
- Why did Legal Operations emerge (incl reference to the growing global and regional communities)
- What does Legal Operations cover (reference to the CLOC Core 12)
- What kind of problems does a Legal Ops professional tackle – some real-life examples to bring out some of the skill sets
- A particular focus on Legal Ops and our role in Generative AI for the legal professional
- Where should I get started? Different models for engagement
3 Key Learnings
- A solid understanding of Legal Operations including our role in the Gen AI discussion
- An awareness of some real-life problems Legal Ops professionals tackle and can support
- Where to get started if I want to explore building my teams Legal Ops competency
Discussion Group | Legal Tech Adoption
Join us for an engaging and interactive discussion group session focused on tech adoption. This session provides a platform for attendees to share their unique challenges, brainstorm innovative solutions, and exchange valuable experiences. Whether you are a seasoned expert or new to the field, this collaborative environment encourages diverse perspectives and fosters collective problem-solving.
Objectives:
- Identify Common Challenges: Attendees will articulate the key obstacles they face related to tech adoption
- Collaborative Brainstorming: Through guided discussions and breakout groups, participants will brainstorm potential solutions to the identified challenges, leveraging the collective expertise and creativity of the group.
- Experience Sharing: Participants will share their personal experiences and successful strategies, offering practical insights and real-world applications that can benefit the entire group.
Join us for a productive and inspiring session where your insights and experiences can make a difference!
Closing Debate | Tech Competency will Trump Legal Skills in Tomorrow’s Lawyer
As technology reshapes the legal practice, a debate emerges: will technological competency overshadow traditional legal skills in defining the lawyer of the future? This debate examines the competing forces of automation, artificial intelligence, data-driven decision-making and digital client services, and whether these will become the dominant measure of professional capability. One side argues that mastering legal technology will be the decisive differentiator—enabling greater efficiency, accuracy, access to justice, and competitive advantage.
The opposing view contends that core legal reasoning, advocacy, ethics, negotiation and human judgment remain irreplaceable, and that technology is merely a tool to enhance, not replace, legal expertise. Through contrasting perspectives, this session challenges participants to consider where the real value of tomorrow’s lawyer will lie: in coding and computational fluency, or in timeless human skills that technology cannot replicate.
About Katrina
Katrina is a leading Legal Operations professional in Australia, having spent time over 8 years in roles at Origin Energy, IFM Investors and now APA Group. She describes her role as helping inhouse lawyers manage change, whether it involve introducing new technologies, tackling knowledge management or any other challenge that lands in her inbox. From 2020 to 2025, she was Co-Chair of CLOC Australia, a role she loved because of the opportunity it creates to bring like-minded legal ops professionals together to tackle real problems. She is also a current Advisory Board member for the Centre for Legal Innovation at the College of Law.