Legal Operations – Everything You Need to Know

12 Mar 2026
Track 2
Legal Operations is now a globally recognized part of a successful legal function.  Legal Ops professionals bring a range of skills and expertise to help any legal team be fit for the future and deal with the ever-increasing changes facing the professional. From Generative AI to legal training, vendor management to information governance, Legal Ops can help!
  • Why did Legal Operations emerge (incl reference to the growing global and regional communities)
  • What does Legal Operations cover (reference to the CLOC Core 12)
  • What kind of problems does a Legal Ops professional tackle – some real-life examples to bring out some of the skill sets
  • A particular focus on Legal Ops and our role in Generative AI for the legal professional
  • Where should I get started? Different models for engagement

3 Key Learnings

  1.  A solid understanding of Legal Operations including our role in the Gen AI discussion
  2.  An awareness of some real-life problems Legal Ops professionals tackle and can support
  3. Where to get started if I want to explore building my teams Legal Ops competency 
Speakers
Katrina Gowans
Katrina Gowans, Group Counsel Legal Operations, APA Group