Legal Operations – Everything You Need to Know

12 Mar 2026
Track 2
Legal Operations is now a globally recognized part of a successful legal function.  Legal Ops professionals bring a range of skills and expertise to help any legal team be fit for the future and deal with the ever-increasing changes facing the professional. From Generative AI to legal training, vendor management to information governance, Legal Ops can help!
  • Why did Legal Operations emerge (incl reference to the growing global and regional communities)
  • What does Legal Operations cover (reference to the CLOC Core 12)
  • What kind of problems does a Legal Ops professional tackle – some real-life examples to bring out some of the skill sets
  • A particular focus on Legal Ops and our role in Generative AI for the legal professional
  • Where should I get started? Different models for engagement

3 Key Learnings

  1.  A solid understanding of Legal Operations including our role in the Gen AI discussion
  2.  An awareness of some real-life problems Legal Ops professionals tackle and can support
  3. Where to get started if I want to explore building my teams Legal Ops competency 
Speakers
Katrina Gowans
Katrina Gowans, Group Counsel, APA Group and Advisory Board Member, Centre for Legal Innovation
Clara Wong
Clara Wong, Legal Counsel (AI), UBS AG | Presenter & Strategic Advocate, CLOC Singapore Chapter